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Train the Trainer

How I standardized training delivery at scale — reducing variation and accelerating facilitator readiness across 3 manufacturing lines.

OVERVIEW

Operators were being trained by different leads, using different styles — which meant training quality depended entirely on who was teaching. In regulated manufacturing, variation = defects.

I built and piloted a Train-the-Trainer (TTT) program to eliminate variation at the source. I used ADDIE and Microsoft Copilot to rapidly analyze qualitative feedback, design the facilitation model, and accelerate content build.

Impact:

  • reduced clarifying questions on the floor after training
  • increased facilitator confidence + consistency (as reported by supervisors)
  • accelerated content creation (Copilot cut initial build time from days → hours)

MY ROLE

Lead Instructional Designer — owned analysis → design → evaluation

THE BUSINESS PROBLEM

Training outcomes were inconsistent because there was no standard for how training was delivered. Some leads were natural teachers. Some weren’t.

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This inconsistency created unnecessary variation and slowed time-to-competency.

WHAT I DID?

1) Analysis

  • Interviewed SMEs + leads across 3 critical lines
  • Utilized Copilot to synthesize survey comments to identify themes
  • Benchmarked against compliance expectations

2) Design

  • Created a facilitation model + participation framework
  • Built scenario prompts and assessments (RBA style)
  • Aligned learning objectives to adult learning principles

3) Development

  • Facilitator guides
  • Slide decks
  • Workshop exercises (hands-on)

4) Pilot implementation

  • delivered blended TTT with 14 lead trainers
  • mixed live + virtual to cover multiple shifts & locations

5) Evaluation

  • Utilized Copilot to surface patterns in open-ended pilot feedback
  • Iterated content based on most common friction points

WHAT CHANGED (RESULT)

Supervisors reported fewer clarifying interventions after the pilot — trainers were delivering in a more uniform structure. Learners described sessions as more “clear and organized.”

Even more importantly: leads said they finally felt like facilitators, not just tribal knowledge holders.

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